betpkr Privacy Policy – How We Protect Your Data

1 Introduction

betpkr operates an online sports betting and gaming platform available at betpkr.bar, along with a dedicated mobile app for Pakistani users. This Privacy Policy explains how betpkr collects, uses, stores and shares your personal information when you use any part of our platform — including the website, mobile app, sports betting, casino games, fish games, bingo and payment services.

We understand that handing over personal information requires trust. Pakistani users in particular are increasingly cautious about where their data goes — and rightly so. betpkr's approach is straightforward: we collect only what we need, we use it only for the purposes described in this policy, and we do not sell it.

This Privacy Policy should be read alongside the betpkr Terms and Conditions. By registering a betpkr account or using the platform, you confirm that you have read and understood this policy. If you do not agree with how we handle personal data, please do not register or use betpkr.

2 Data We Collect

betpkr collects personal data in the following categories:

betpkr does not intentionally collect sensitive personal data such as religious beliefs, political opinions or biometric identifiers unless specifically required for identity verification by applicable standards. Where identity documents are requested, they are used solely for verification purposes and handled with additional security controls.

3 How We Use Your Data

betpkr uses the personal data it collects for the following specific purposes:

• To create and manage your betpkr account, including verifying your identity and age at registration.
• To process deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• To operate sports betting markets, casino games, fish games and bingo — and to settle your bets correctly based on your account history.
• To send account-related notifications, including deposit confirmations, withdrawal updates, security alerts and important policy changes.
• To send promotional communications about betpkr bonuses, cricket and PSL betting markets, and new platform features — only where you have not opted out of marketing.
• To detect and prevent fraud, money laundering, multiple account creation and other breaches of our Terms and Conditions.
• To provide responsible gaming tools — including monitoring activity patterns to identify users who may benefit from a check-in or limit recommendation.
• To improve the betpkr platform through analysis of usage patterns, crash reports and performance data.
• To respond to your support queries and complaints in a timely manner.

betpkr will not use your personal data for any purpose not listed above without giving you prior notice. If we intend to use your data for a materially different purpose, we will update this Privacy Policy and notify registered users.

4 Payment Data and PKR Transactions

All financial transactions on betpkr are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a Pakistani bank account or a debit/credit card, certain payment details are processed to complete the transaction.

• betpkr does not store full card numbers or full mobile wallet credentials on its own servers. Payment processing is handled through secure third-party payment gateways that are responsible for the security of raw payment credentials.
• betpkr retains a record of transaction amounts, payment method types, dates and statuses — this is necessary for account management, dispute resolution and financial record-keeping.
• Payment providers such as JazzCash and Easypaisa process your transaction data in accordance with their own privacy policies. betpkr is not responsible for how these third-party providers handle data on their end.
• betpkr uses transaction history to verify that deposits and withdrawals are made by the same account holder, as required under our Terms and Conditions.

If you have questions about a specific transaction or want to know what payment data betpkr holds for your account, contact support and a member of the team will respond within 24 hours.

5 Sharing Your Data

betpkr does not sell, rent or trade your personal data to third parties for their own marketing purposes. Data is shared only in the following limited circumstances:

• Payment processors and mobile wallet providers (JazzCash, Easypaisa, Raast, banks) — to process your PKR deposits and withdrawals.
• Identity verification services — to confirm your identity and age when required as part of account registration or before processing a large withdrawal.
• Cloud hosting and technology providers — betpkr uses secure third-party infrastructure to host the platform. These providers access data only to the extent required to provide their services and are bound by confidentiality obligations.
• Fraud prevention and security services — to detect suspicious activity, prevent multiple account creation and protect all users on the platform.
• Legal and regulatory authorities — where betpkr is required by law, court order or other legal process to disclose information. betpkr will notify you where legally permitted to do so before complying with such a request.

6 Data Security

betpkr takes the security of your personal data seriously. The following measures are in place to protect your information:

• Data transmitted between your browser or app and betpkr servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing — betpkr staff cannot read your password, only reset it.
• Access to user data within the betpkr team is restricted on a need-to-know basis. Staff members do not have blanket access to all user records.
• betpkr systems are monitored for unusual access patterns and potential security incidents. Any confirmed data breach that may affect your personal information will be reported to you promptly.
• Payment data is processed through encrypted, PCI-compliant channels. betpkr does not store raw card numbers on its own servers.

While betpkr takes every reasonable precaution, no online platform can guarantee absolute security. You are also responsible for keeping your betpkr account credentials secure — use a strong, unique password and log out after each session, particularly on shared devices.

7 Data Retention

betpkr retains your personal data for as long as your account is active and for a reasonable period after account closure to comply with legal, financial and operational requirements. Specific retention periods are as follows:

• Account and identity data is retained for the duration of your betpkr account and for up to five years after account closure, to meet financial record-keeping obligations and resolve any post-closure disputes.
• Transaction records in PKR are retained for up to seven years in line with standard financial record-keeping practices.
• Betting activity logs are retained for up to three years after the last bet was placed, for the purpose of dispute resolution and responsible gaming analysis.
• Support communications are retained for up to two years after the conversation is closed.
• Marketing preferences and opt-out records are retained indefinitely so that betpkr does not inadvertently contact users who have opted out.

When data is no longer required and the retention period has passed, betpkr securely deletes or anonymises it so that it can no longer be linked to an individual user.

8 Cookies and Tracking

betpkr uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly and to understand how users interact with it. The cookies betpkr uses fall into the following categories:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate betpkr. You cannot opt out of essential cookies without affecting platform functionality.
• Performance cookies — used to collect anonymous information about how pages are used, which features are popular and where errors occur. This data helps betpkr improve the platform over time.
• Functional cookies — used to remember your preferences, such as your selected language or last-used payment method, to make your experience smoother.
• Marketing cookies — used to identify returning users and deliver relevant promotions. These are only placed where you have not opted out of marketing communications.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use certain platform features. For detailed cookie management instructions, refer to your browser's help documentation.

9 Your Rights Over Your Data

betpkr respects your rights over the personal data we hold about you. You can exercise the following rights by contacting betpkr support:

betpkr will respond to all valid data rights requests within 30 days. In some cases, particularly where requests are complex or numerous, this may be extended with prior notice. Identity verification will be required before betpkr releases or deletes account data.

10 Minors and Age Verification

betpkr is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration process and may be repeated at withdrawal or during account reviews.

If betpkr discovers that an account has been registered by a person under 18 years of age, the account will be immediately closed, all bets will be voided and any deposited funds will be returned to the source payment method after appropriate checks. No winnings generated on an under-age account will be paid out.

11 Changes to This Policy

betpkr may update this Privacy Policy from time to time to reflect changes in the platform, applicable standards or our data practices. When material changes are made, betpkr will:

• Update the "Last Updated" date shown at the top of this page.
• Send a notification to your registered betpkr email address summarising what has changed.
• Display an in-platform notification the next time you log in.

Continued use of betpkr after a Privacy Policy update constitutes acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have concerns about any change to this policy, please contact betpkr support before continuing to use the platform.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, betpkr's support team is ready to help.

• Email: [email protected] — please copy and paste this address into your email client (displayed as text only, not a clickable link).
• For account-related queries including withdrawal issues and identity verification, log in to your betpkr account and use the in-platform support chat for the fastest response.
• For responsible gaming support, including setting limits or self-exclusion, visit the Responsible Gaming page.
• For general questions about platform rules and account terms, the FAQ page covers the most common topics.